Capabilities
Everything between the manufacturer and your exam room.
Complete Rx is built as operational infrastructure rather than a storefront. The scope below is what a practice hands over when it opens an account with us.
01 / Sourcing
Ingredient and lot sourcing
Active ingredients are sourced through vetted suppliers with lot-level documentation retained on file, so provenance is answerable long after a shipment closes.
02 / Compounding access
503A and 503B routes
Patient-specific and office-use preparations run through partner facilities matched to the formulation, the state, and the way the product will be used in clinic.
03 / Dispensing logistics
Fulfilment and cold chain
Pick, pack, and carrier selection are handled on our side, including temperature-controlled handling where the preparation calls for it.
04 / Documentation
Records that survive audit
Certificates of analysis, invoices, and tracking are filed against each order and stay retrievable from a single account view.
05 / Account management
One point of contact
Credentialing, reorders, and exceptions route to a named contact rather than a queue, which is what keeps response times short.
06 / Coverage
Multi-state operations
Licensure across all fifty states, structured for groups that run programs in more than one jurisdiction at once.
Handling detail
The parts that go wrong elsewhere
- Temperature control
- Refrigerated and controlled-ambient handling where the preparation requires it, with carrier selection matched to transit time.
- Lot traceability
- Every shipment ties back to a lot record and its certificate of analysis, retained and retrievable after the fact.
- Exception handling
- Short-dated stock, damaged shipments, and back-order substitutions route to a named contact, not a ticket queue.
- Reorder history
- Prior orders stay visible at the account level so nobody has to reconstruct last quarter from memory.
Onboarding
How an account starts
- 01
Start a conversation
Walk us through your protocols, monthly volume, and where you practice. We map that to the 503A patient-specific and 503B office-use routes open to you.
- 02
Get credentialed
Send over licensure and facility details once. Approval unlocks the portal, where catalog access, paperwork, and shipment status all live together.
- 03
Start ordering
No waiting period after approval. Submit bulk or patient-specific orders the same day, with most shipments leaving within two days.
Available to licensed healthcare professionals only. A patient-specific prescription is required wherever applicable.
Standards
- USP <797>/<800>
- Sterility Verified
- Lot-Level COAs
- cGMP-Aligned
- PCAB (where applicable)
Next step
Tell us what your programs need.
Share your protocols, volumes, and states of licensure and we'll map them to the routes available to you.
Start a conversation